RETURN POLICY
Shop with Confidence.
We want you to feel good about shopping with Next Level Collectibles. We welcome returns on unopened supplies and storage products, and we’re here to help if something is wrong with any order.Unopened Supplies
30-day returns on unopened supplies and storage products. No restocking fee.
Help with Your Order
Something damaged, missing, or different from what you ordered? Please reach out.
A Collector-Owned Shop
Have a question about fit or condition? We’re happy to help before you buy.
RETURN DETAILS · UPDATED OCTOBER 12, 2026
How We Can Help
Do you accept returns?
Yes. Unopened supplies and storage products can be returned within 30 days of delivery. Collectibles have different return terms because many are unique and condition-sensitive. If any item arrives damaged, defective, incorrect, or materially different from its listing, please contact us so we can help.
Which supplies can I return?
The 30-day option covers sleeves, toploaders, semi-rigid and magnetic holders, team and graded bags, comic bags and boards, supply bundles, display cases, Prism Matrix cases, and card catalogs. Please return them unused, unopened, and complete in their original product packaging, with factory seals intact where provided. Opening the outer shipping carton is fine. This option applies to supplies and storage products, not factory-sealed collectible card boxes or other collectibles.
How are returns handled for collectibles?
Many comics, cards, graded items, and other collectibles are one of a kind, with their own condition and history. For these items, we accept returns when they arrive damaged, defective, or materially not as described. We do not offer change-of-mind returns on collectibles or returns for condition details clearly shown in the listing. Please review the photos and description, and feel welcome to ask questions before buying.
How do I start a return?
For website purchases, email orders@nlcollectibles.com with your order number, the item, and a brief explanation. For an unopened supply return, contact us within 30 days of delivery. If something arrived wrong or damaged, let us know as soon as you discover it and include photos if you can. We’ll review your request and provide return instructions before you send anything back. For eBay purchases, contact us through eBay messages; that marketplace’s return process applies.
What if I chose the wrong size or changed my mind?
That can happen. If your supplies or storage product is still unopened and meets the return conditions, you can request a return within 30 days of delivery. You pay the return shipping, and there is no restocking fee. If we sent the wrong item or the listing was materially inaccurate, please let us know; we cover return shipping for approved returns involving those issues.
What if I find a problem after opening a pack?
If something doesn’t look right when you open a pack, please reach out. Opening the packaging to check your supplies won’t prevent us from reviewing damage, defects, or missing items that were present when your order arrived. Please set the affected supplies aside and keep the remaining contents and packaging so we can review the issue and help with the next steps.
How do bundle returns work?
For a change-of-mind return, please return the complete bundle with all included packs unopened and all accessories unused. If part of a kit arrived damaged or missing, tell us which component is affected and what you received. Keep the contents together while we help you, and follow our instructions for what to send back. Please remove your own cards, comics, games, and other personal items before returning a storage product.
Who pays return shipping?
For an unopened supply or storage return because you changed your mind, you pay the return shipping. There is no restocking fee. When an item arrives damaged, defective, incorrect, or materially not as described, Next Level Collectibles provides return shipping at no cost to you for an approved return.
What will my refund include?
For an approved unopened change-of-mind return, we refund the amount paid for the returned products, after any discounts, plus applicable tax. The original delivery charge is not refundable. For a damaged, defective, incorrect, or materially not-as-described item, we’ll explain the refund details when we review your request.
When will I receive my refund?
Approved refunds are issued to your original payment method after we receive and inspect the return. We’ll let you know when the refund has been processed; your bank or payment provider may take additional time to show it.
Do you offer exchanges?
We handle eligible returns as refunds rather than direct exchanges. If you would like a different size, color, or product, you’re welcome to place a new order.
What should I include with an approved return?
Please use protective packaging and include the items and original materials described in your return instructions. For collectibles, keep original sleeves, holders, cases, certificates, and labels with the item. If anything arrived missing or damaged, let us know so we can guide you.
LET’S SORT IT OUT